Thank you for choosing vapecalls.co.uk for your business needs. We are committed to providing you with a reliable, efficient, and transparent shipping experience. Please read our Shipping Policy carefully to understand how your orders are processed and delivered.

Shipping Zones & Restrictions

• Strictly UK Only: Currently, we only offer shipping within the United Kingdom and Northern Ireland.
  
• We do not offer international shipping, and we do not ship overseas or worldwide under any circumstances.
  

Our Shipping Partners

We have partnered with leading domestic logistics providers, primarily DPD and Parcel Force, to ensure swift and secure delivery of your premium vaping products.

Processing & Cut-off Times

• Same Day Dispatch: Orders placed before 2:00 PM from Monday to Friday will be processed and dispatched the same day.
  
• Next Working Day Delivery: Dispatched orders are expected to arrive on the next working day (excluding Northern Ireland and remote areas, which may take longer).
  
• 
  Late Orders: Orders received after 2:00 PM will be processed on the next business day.
  
• Please note that we do not process or dispatch orders on Sundays or public holidays.
  

Delivery Options

• Next Working Day Delivery (Monday to Friday): Orders placed before 2:00 PM will be dispatched the same day for delivery on the next working day.
  
• Saturday Special Delivery: Saturday delivery is available for urgent orders placed on Friday before 2:00 PM. Please contact your designated Account Manager to arrange this, as additional courier charges may apply.
  

Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email or SMS containing your tracking information. You can track the status of your delivery directly on the respective courier’s website using the provided tracking number.

Delivery Queries & Support

We value your time and aim to manage your deliveries with precision. If you experience any delays due to unforeseeable circumstances or have any queries regarding your shipment, please contact your Account Manager directly. They will promptly assist you by liaising with the courier company.

Alternatively, you can reach our support team at Info.vapecalls@gmail.com.

Note: vapecalls.co.uk reserves the right to update this shipping policy at any time to maintain service compliance. Any changes will be communicated directly through our website.